Each event and organiser will have their own specific terms and conditions for the event. Please check the event ticketing page before reaching out to support. The fastest way for you to get assistance with your ticketing question is to complete the help form on our website.
To help us resolve your query quickly, please include:
- Event name
- Purchaser’s full name
- Email used for the order
- Order number
- Description of the issue
Support hours and response times
Our support team is available during standard business hours, Monday-Friday, and on event days as required. Response times vary depending on volume, but we aim to reply within one business day for non-urgent requests.
For urgent event-day issues, please call us directly.
USA +1 213 459 6678
NZ +64 9 802 4165
AUS +61 02 7255 3168
Rest of the World +64 9 802 4165