Event cancelled - how do I get a refund?
The event and organiser will have specific terms and conditions related to the event, which can be found by going to the event ticketing page.
If an event is cancelled, refunds are processed automatically to your original payment method. Please allow up to 10 working days for the funds to appear.
If you haven’t received your refund after that, contact support.
Event postponed - what happens next?
Your tickets are valid for the new date. If you can’t attend, follow the refund instructions in the email we send or contact support.
Event rescheduled - what to do
Your tickets remain valid for the new date. We’ll email you details on the new schedule and refund options.
Refunds for weather, artist, or line-up changes
Refunds are only provided if the entire event is cancelled. Weather delays, artist swaps, or minor changes don’t qualify for refunds unless stated by the organiser in the event terms and conditions.